Refund policy
At Seoul & Silk, we want you to feel confident in your purchase. If you're not satisfied with your order, we're here to help.
60-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may contact us within 60 days of delivery. Our support team will review your request and work with you to find the best possible solution.
Depending on your situation, this may include troubleshooting, a replacement, store credit, or a refund where appropriate.
Eligibility
To be eligible for consideration under our Satisfaction Guarantee:
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Requests must be submitted within 60 days of the delivery date.
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Proof of purchase is required.
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We may request additional information, such as photos or a brief description of the issue, to help us evaluate your request.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Original shipping charges are non-refundable unless required by applicable law.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at contact@seoulandsilk.com. We will make it right as quickly as possible.
Contact Us
For any questions regarding your order or our Satisfaction Guarantee, please contact us at:
Email: contact@seoulandsilk.com